Customer claims the use of pesticides was used to clean her roof!

[cleantheroof]

During a hot month in the summer I washed a roof for a customer and everything turned out great as always. I was called back a few days later claiming that the roof cleaning solution had spotted the windows, claiming after it rained it went off roof and all over windows. It was the well water that had spotted the windows from my ground guy spraying plants and the gutter facing. I was then called back 2 weeks later claiming my roof cleaning solution browned her pine tree and making the needles fall off mind you it had not rained in about a month and was in the 90's temp wise also everything was browning grass, plants etc. The client then called the state pesticide office claming I used pesticides. Told them its approved by shingle manuf and no pesticides were used. They emailed me back stating they would take samples of tree needles and soil. Any suggestions?

[offdutyfireman]

Get ready to pay for a pine tree.

[cleantheroof]

I contacted my insurance guy and he said nope we wont pay for it. A sample was sent off at first and the test came back inconclusive. The customer replied well who cares what it said just buy me a new tree. I take pride in my work as we all do and I wont let this customer convince others that pesticides were used. Ludacris!

[welder]

Clean the roof, I think you need to fix your signature, people are a lot friendlier if they know who they are talking to. Besides, the signature police will give you a infraction and send you to the land of Infractionville.

[Russ Spence]

Signature police here, please fill out your signature and you will get many more replies.

And sorry for your troubles too by the way.

[Scott D.]

Is the tree in an spot that your chemss COULD have damaged it? Have a horticulturist come out to determine if the tree is dead. If it is then replace it. If not, Dont. Very simple.

[GrimeBusters]

If your insurance agent is refusing the claim, might want to consider getting a better insurance agent/policy.

[Apple Roof Cleaning Tampa]

During a hot month in the summer I washed a roof for a customer and everything turned out great as always. I was called back a few days later claiming that the roof cleaning solution had spotted the windows, claiming after it rained it went off roof and all over windows. It was the well water that had spotted the windows from my ground guy spraying plants and the gutter facing. I was then called back 2 weeks later claiming my roof cleaning solution browned her pine tree and making the needles fall off mind you it had not rained in about a month and was in the 90's temp wise also everything was browning grass, plants etc. The client then called the state pesticide office claming I used pesticides. Told them its approved by shingle manuf and no pesticides were used. They emailed me back stating they would take samples of tree needles and soil. Any suggestions?

I would wait on the tree and soil samples, did you have a competitor in on this job ? Sounds to me like someone is geeking this customer up to find something wrong ? Next thing you know, she will blame you for her arthritis maybe ? Scott had a good suggestion too with a horticulturist. Many state universities have free of charge agricultural extension services offering soil samples. I would get them ASAP! Like they say, "If you want peace, prepare for war".

[cleantheroof]

A sample of the branch was sent off to the local landscape company that got it tested. It came back inconclusive and they said they didnt know what it was. The client said i dont care what they say my tree is browning because of you and I will call the bbb on you and ruin your business. The client just wants me to blame and thats it final. This is during a time when it was in the middle of August and no rain for weeks everything killing off. And as to call the pesticide division is just fishing for answers. I will just have to stand my ground, pesticides are not used in roof cleaning and its obsurd, when you go to the point of just finding anything to bring blame watch out everybody those are the ones that cannot be reasoned with.

[cleantheroof]

As to answer your question apple roof cleaning about a competitor being involved no there was not. This all happened in August and is now November. Never ever have i had any complaints I take pride in my work and bust my butt to do a great job. The landscape company even said to me, "Do they even water the tree it is hot and humid out and everything is dying" They didnt water the tree ever! Openly admitted this to me. The pesticide divison said for all roof cleaners to never say we kill algae it refers to pesticide use because pesticides kill things. Wasnt saying I was wrong he just said this is a message for all in the business, felt like a sheriff warning you in a small town LOL